Customer Service Representative - Food & Delivery Account

Join Talent Outsourcing Channel Solutions as a Customer Service Representative for our dynamic Food & Delivery Service Account in the heart of Bali! This is your opportunity to be part of a fast-paced, customer-centric team dedicated to delivering exceptional customer service. In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless experience for our valued clients. Located in the vibrant area of Canggu, you'll be at the center of Bali's bustling food and delivery scene, with ample opportunities to grow and develop your skills.

At Talent Outsourcing Channel Solutions, we pride ourselves on our commitment to excellence and our passion for creating memorable customer experiences. Our team is known for its dedication, professionalism, and enthusiasm, and we're looking for someone who shares these values. As a Customer Service Representative, you'll have the chance to work with a diverse range of customers, using your excellent communication skills to build strong relationships and drive customer satisfaction.

In this role, you'll be using tools like Zendesk, Slack, and Google Workspace to manage customer interactions, track issues, and collaborate with your team. You'll also have the opportunity to develop your skills in customer service, problem-solving, and teamwork, all while contributing to the success of our Food & Delivery Service Account.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring prompt and professional responses.
• Resolve customer issues and escalate problems to the appropriate teams when necessary.
• Provide excellent customer service, demonstrating empathy, patience, and a positive attitude.
• Use Zendesk and other customer service tools to track and manage customer interactions.
• Collaborate with the team to improve customer service processes and procedures.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay up-to-date with industry trends and best practices in customer service.
• Contribute to the team's overall performance and success by maintaining high levels of productivity and efficiency.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the food and delivery industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Proficiency in using customer service tools such as Zendesk, Slack, and Google Workspace.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken, is a must.
• Bachelor's degree in a related field, such as Business Administration, Communications, or a similar discipline.
• Previous experience working in a fast-paced, team-oriented environment is a plus.

🛠️ Keahlian

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