BPO Customer Experience Specialist - Tech & Billing Support (B2B Telecom)
Elevate your customer service career with Vcustomer Philippines, Inc. as a BPO Customer Experience Specialist in the dynamic B2B Telecom sector. In this role, you’ll serve as the trusted bridge between our enterprise clients and their technical and billing concerns, ensuring seamless communication and satisfaction. Based in the vibrant city of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, this position offers a unique opportunity to work in a fast-paced environment while contributing to the growth of a leading BPO provider.
As a BPO Customer Experience Specialist, you’ll handle a wide range of customer inquiries, from troubleshooting technical issues to processing billing inquiries. You’ll use tools like Zendesk, Salesforce, and Jira to manage and resolve customer requests efficiently. This role is perfect for those looking to leverage their customer service skills in a supportive and collaborative team environment.
📋 Tanggung Jawab Pekerjaan
Key Responsibilities:
- Provide exceptional customer service to B2B telecom clients, addressing technical and billing inquiries.
- Resolve customer issues using Zendesk, Salesforce, and Jira to ensure timely and accurate responses.
- Assist clients with account management, including billing disputes and service upgrades.
- Document and track customer interactions to maintain high service standards.
- Collaborate with the technical support team to escalate and resolve complex issues.
- Monitor and analyze customer feedback to identify areas for improvement.
- Stay updated on industry trends and best practices in B2B telecom customer service.
- Contribute to team goals by participating in training and development programs.
🎓 Kualifikasi & Syarat
Kualifikasi & Syarat:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum 2 years of experience in customer service, technical support, or a similar role in the BPO or telecom industry.
- Proficient in English, both written and spoken.
- Familiarity with customer service tools such as Zendesk, Salesforce, and Jira.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, team-oriented environment.
- Certification in customer service or related field is a plus.
🛠️ Keahlian
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