Customer Service Consultant - Premium Airline Support

Join Lufthansa Service Philippines as a Customer Service Consultant and become the voice of excellence for one of the world’s leading airlines. Based in the vibrant regions of Bali, you’ll deliver world-class customer support to our valued passengers. In this dynamic role, you’ll handle inquiries, resolve issues, and ensure every customer interaction reflects Lufthansa’s commitment to exceptional service. With a team of passionate professionals, you’ll be part of a supportive environment that fosters growth and innovation. Whether you’re in Canggu, Ubud, or Nusa Dua, you’ll be at the heart of Bali’s bustling travel scene, making a meaningful impact on our guests’ journeys.

As a Customer Service Consultant, you’ll use industry-leading tools like SAP Customer Relationship Management (CRM) and Salesforce to manage and track customer interactions efficiently. You’ll also leverage Microsoft Teams for seamless communication with your colleagues and Microsoft Outlook for organizing your daily tasks. This role offers a unique opportunity to work in a fast-paced, customer-centric environment while contributing to a global brand. If you’re passionate about travel and customer service, this is your chance to shine in Bali’s thriving tourism industry.

Lufthansa Service Philippines is more than just a workplace; it’s a family. We offer competitive benefits, professional development opportunities, and a culture that values your contributions. Join us and be part of a team that makes travel experiences unforgettable.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to passengers, handling inquiries and resolving issues promptly and professionally.
• Use SAP CRM and Salesforce to manage and track customer interactions, ensuring all queries are addressed efficiently.
• Collaborate with the team using Microsoft Teams to share information and coordinate efforts.
• Organize and prioritize daily tasks using Microsoft Outlook, ensuring a structured and productive workflow.
• Adhere to Lufthansa’s service standards and policies, maintaining high levels of customer satisfaction.
• Participate in team meetings and training sessions to stay updated on best practices and industry trends.
• Contribute to a positive work environment by promoting a culture of respect and teamwork.
• Assist in the development of new customer service initiatives to enhance the passenger experience.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the aviation or hospitality industry.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with SAP CRM and Salesforce is a plus.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Knowledge of Microsoft Office Suite, including Outlook and Teams, is required.
• Passion for travel and a commitment to delivering exceptional customer service.
• Ability to work well in a team and contribute to a positive work culture.

🛠️ Keahlian

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